Users unable to login to Acrocat

Forum|Forum|2 years ago
March 4, 2024
2 replies
234 views

Hi,

I have several users that cannot login to Acrobat Pro. When they press sign-in, nothing happens.

I have tried uninstalling Acrobat and Adobe CC with the removal tool and cleaner tool. I have ran windows updates. I have cleared the credential manager.

Adobe CC signs in fine and shows full license, but users cannot login. Any help is appreciated!

This topic has been closed for replies.

I

iCharles

Legend

Hi @lbad_94 ,

Could you please share the screenshot of the error your users are facing while trying to sign into Acrobat?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

L

lbad_94Author

Participant

Thanks - duely noted

kglad

Community Expert

sure.

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