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lbad_94
Participant
Mar 4, 2024 11:35 PM UTC
Question

Users unable to login to Acrocat

Hi, 

I have several users that cannot login to Acrobat Pro. When they press sign-in, nothing happens. 

I have tried uninstalling Acrobat and Adobe CC with the removal tool and cleaner tool. I have ran windows updates. I have cleared the credential manager. 

Adobe CC signs in fine and shows full license, but users cannot login. Any help is appreciated!

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    4 replies

    iCharles
    Legend
    Mar 6, 2024 6:01 PM UTC

    Hi @lbad_94 ,

     

    Could you please share the screenshot of the error your users are facing while trying to sign into Acrobat? 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 4, 2024 11:50 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc services">
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      lbad_94Author
      Participant
      Mar 4, 2024 11:53 PM UTC

      Thanks - duely noted

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Mar 4, 2024 11:59 PM UTC

      sure.

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