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admin1843
admin1843
Participant
Dec 15, 2020 8:26 PM UTC
Answered

Users With Acrobat 2020 Volume License getting Trial Expired error

We now have 2 Windows users in our environment that have perpetual Acrobat Pro 2020 licenses and installed with our deployment package that uses a volume license key that are getting the message "Sorry something went wrong" when launching Acrobat and there is a message in the lower left corner of the Acrobat app that says "Your trial has expired"

I have uninstalled and reinstalled the app multiple times but the message still comes back the first time they launch the app. It seems to be ignoring the volume license key.

Any advice on what to try?

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SuJoshiCorrect answer
Community Manager
Dec 15, 2020 8:36 PM UTC

You can check this article which might fix your issue: https://helpx.adobe.com/in/acrobat/kb/how-to-Re-Serialize-Acrobat-using-the-APTEE-tool.html

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Dec 15, 2020 8:36 PM UTC

You can check this article which might fix your issue: https://helpx.adobe.com/in/acrobat/kb/how-to-Re-Serialize-Acrobat-using-the-APTEE-tool.html

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admin1843
admin1843Author
Participant
Dec 15, 2020 11:18 PM UTC

Thanks. I'll take a look. That document doesn't say anything about Acrobat 2020 so I'll have to see if I can figure out the LEID for it.

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