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rose bridgea93539820
Participant
October 5, 2015
Question

Using Adobe cc on Network

  • October 5, 2015
  • 1 reply
  • 423 views

Hi, so over the summer we purchased Abobe cc and downloaded the products using packages manager.

I have deployed this site wide but some machines now fail to launch the software and instead prompt for a username and password. This is not the behaviour we have experienced prior to now.

I have deployed the same image accross school so i dont understand the random behaviour.

Even if i try to put in my abobe credentials nothing happens.

Surely this cannot be the process? Once i have downloaded it and deployed it shouldnt it just work?

I have gone through all troubleshooting tips and everything seems fine.

Any help would be appreciated.

    This topic has been closed for replies.

    1 reply

    alisterblack
    alisterblack
    Inspiring
    October 5, 2015

    Hi,

    Do you know if you are using a device license for CC, or do you have Creative Cloud for Teams, or Enterprise?

    Did you use the Creative Cloud Packager to build your package? If so did you choose to build using a Serial Number License (enterprise only) or a Named License?

    Thanks.

    R
    rose bridgea93539820Author
    Participant
    October 5, 2015

    Hi Allister

    I did this as a serial license.

    As an example in the same room with 25 computers 15 work and the other ten don't. Is there anything I can check?

    Liam

    alisterblack
    alisterblack
    Inspiring
    October 5, 2015

    Hi Liam,

    It may be older versions of Adobe software, which maybe required a sign-in causing problems.

    Uninstall any older versions (Creative Suite etc).

    Then reset the login by doing the following.

    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Creative Cloud.

    You can use the 'Create License File' option in the packager to create a new license file and run that to serialise again.

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