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nickv20950543
nickv20950543
Participant
October 5, 2016
Answered

Using RemoteUpdateManager on Mac labs is returning exit code 0 right away, howeve the product is still on version 2015.1 instead of 2015.5

  • October 5, 2016
  • 6 replies
  • 509 views

I have never had this problem before updating my Adobe CC produts for the Mac Labs at the school I work at. Normally I just shoot out the terminal command

usr/local/bin/remoteupdatemanager

and the products begin updating themselves. For some reason in this case, they are returning exit code 0, but when I check the products they are still stuck on 2015.1

Any advice is appreciated!

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    Correct answer alisterblack

    Alright so I have obtained the new RUM, however it is giving me the same issues. Claiming the product is up to date when it is clearly not. Please see attached screenshot


    I have undertaken some further testing of this issue.

    Photoshop 2015.5 is not an update for Photoshop 2015.5, it is a standalone version with a full installer that can co-exist with earlier versions. So it would be necessary to package and deploy the latest version of Photoshop. Once deployed this can be updated with the current version of RUM.

    6 replies

    alisterblack
    alisterblack
    Inspiring
    October 5, 2016

    Make sure you are using the current version of RUM. This is included in the Creative Cloud Packager.

    nickv20950543
    nickv20950543Author
    Participant
    October 5, 2016

    Hmm...looks like the version that the Macs have is 1.9.2.46. Is that the most recent? If not, howe do I obtain the most recent? Create a new CC package with CCP? Where would I find the new RUM at that point?

    alisterblack
    alisterblack
    Inspiring
    October 5, 2016

    The current version is 1.9.6.17

    It will be included in any package where you have opted to include RUM.

    It is also included in the utilities folder of Creative Cloud Packager and is available in the Enterprise Dashboard deployment tab, if you are an Enterprise customer.

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