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chris_83
Participant
Feb 25, 2020 10:19 AM UTC
Question

Using shared licence on iphone

Hello - i have access to a range of products - lightroom etc etc through my work as a shared licence. But when i download and install the apps on my iphone and login it puts me on a trial version. Is this correct, i imagined it would link to my organisations licence? Thanks 

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    2 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    Feb 26, 2020 7:34 PM UTC

    Hi Chris,

     

    Did you log in with the same Adobe ID and password as your work account?

     

    It may be that your iPhone is using a different account. Check/confirm to see what plan is associated with the login you are using:

     

    https://account.adobe.com/plans

     

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    chris_83Author
    Participant
    Feb 27, 2020 4:13 PM UTC

    Hi, yes it is the same account  - even deleted the app and reinstalled and uninstalled from work computer etc

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