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Bradley5FB6
Participant
August 26, 2020
Answered

VCRUNTIME140.dll error when I try to open Creative Cloud

  • August 26, 2020
  • 2 replies
  • 9643 views

I have read related posts on this issue and they don't help. I installed Creative Cloud but when I try to open it, I get the message below. I updated Windows 10 before the CC installation. It should include the c runtime file the error refers to. I went to the Microsoft site to see if there was a seperate file I could install but the ones referenced in this forum are all for pre-Windows 10 systems. Any suggestions on how I can fix this? Thanks. 

 

 

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Correct answer Nikhil R Gupta

Hello Bradley,

 

You can download the VC++ updates from 2008 to 2019. For 2015, 2017, and 2019 there is a single update. As John mentioned this is the link you can use Visual C++ downloads. You may try to uninstall and reinstall them and then try.

 

You can also try installing the Creative Cloud desktop application using the downloading the package using the link below.Make sure all the Adobe applications and processes are closed.

CCDA_WIN 

 

Another link that may help: https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

 

Thanks,

Nikhil Gupta

 

2 replies

NorbertWebb
NorbertWebb
Participant
March 8, 2021

uninstall all MS C++ runtime libraries of the system
restart Windows
install the MS C++ 2015 runtime library x64 (see above)
https://geeksadvice.com/fix-vcruntime140-dll-is-missing-error-on-windows/

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 26, 2020

Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

    B
    Bradley5FB6Author
    Participant
    August 26, 2020

    Thanks John. Can you tell me which version of c runtime I need? I clicked on the second link you posted for latest supported visual c downloads and it lists several different versions. 

    Nikhil R Gupta
    Community Manager
    Nikhil R GuptaCommunity ManagerCorrect answer
    Community Manager
    August 31, 2020

    Hello Bradley,

     

    You can download the VC++ updates from 2008 to 2019. For 2015, 2017, and 2019 there is a single update. As John mentioned this is the link you can use Visual C++ downloads. You may try to uninstall and reinstall them and then try.

     

    You can also try installing the Creative Cloud desktop application using the downloading the package using the link below.Make sure all the Adobe applications and processes are closed.

    CCDA_WIN 

     

    Another link that may help: https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

     

    Thanks,

    Nikhil Gupta

     

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