Participant

Question

Вход в adminconsole

Forum|Forum|8 years ago
June 9, 2018
19 commentaire
2189 vue

Добрый день!

Уже три дня пытаюсь войти в adminconsole, но получаю сообщение "Время ожидания ответа от сервера adminconsole.adobe.com истекло."

Пробовал из разных браузеров, на разных компьютерах, в разных местах - везде один результат.

Не могу назначить лицензии пользователям.

Помогайте!!!

Ce sujet a été fermé aux réponses.

П

павелг80154512

Participant

I faced same problem. At the moment I can't acess the adminconsole.adobe.com (34.250.4.202 and 34.255.115.102 IPs used by adminconsole.adobe.com) due to 34.248.0.0 subnet unavailable in Russia. It looks like side effect of actions of Russian authorities (Roskomnadzor). I believe Adobe representatives should contact them an try to solve the problem.

alisterblack

Inspiring

Hi,

Thank you for reporting this, and including the impacted IP addresses. I am raising this with our engineering teams.

Can you confirm if it is just the Admin Console that you cannot access? Are you able to log into the Desktop Application or Creative Cloud Desktop App? This will help us narrow down the issue.

alisterblack

Inspiring

One Russian customer has confirmed that they can now log in to the Admin Console. Can you please try to login and let me know if the problem is resolved. Thank you.

V

vertigorain

Participant

Facing the same problem: can't view the website through any browser. Though the connection is successfully set

wget adminconsole.adobe.com

--2018-07-11 15:37:33-- http://adminconsole.adobe.com/

Resolving adminconsole.adobe.com (adminconsole.adobe.com)... 34.250.132.70, 34.248.132.15

Connecting to adminconsole.adobe.com (adminconsole.adobe.com)|34.250.132.70|:80... connected.

HTTP request sent, awaiting response... 301 Moved Permanently

Location: https://adminconsole.adobe.com/ [following]

--2018-07-11 15:37:34-- https://adminconsole.adobe.com/

Connecting to adminconsole.adobe.com (adminconsole.adobe.com)|34.250.132.70|:443... connected.

HTTP request sent, awaiting response... 200 OK

Length: 12855 (13K) [text/html]

Saving to: вЂ˜index.html.1вЂ™

100%[===================================================================================================================>] 12,855 --.-K/s in 0s

2018-07-11 15:37:34 (169 MB/s) - вЂ˜index.html.1вЂ™ saved [12855/12855]

alisterblack

Inspiring

Thanks for your feedback which has helped us narrow down this issue. We have made additional changes to routing which we hope has resolved this issue. The changes may take 24 hours to fully propagate.

We would be grateful if you can confirm if the changes have been successful.

Пожалуйста, дайте мне знать, если проблема решена.

sergey_kuklinAuteur

Participant

В моем случае проблема оказалась на стороне провайдера. У другого провайдера адрес доступен.

K

Kogl

Participant

У меня аналогичная проблема. Admin console недоступна. На ip адреса 34.248.132.15 и 34.250.132.70 не зайти и на ping ответа нет.

alisterblack

Inspiring

Hi,

Please check that all relevant endpoints are open https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

If the problem persists please let us know so that we can follow up directly with you - Contact Customer Care

A

alexandery96415812

Participant

The problem exists in Russia because local government organization ROSKOMNDAZOR has blocked IP addresses from ADOBE cloud - I think ADOBE RUSSIA should connect to ROSKOMNADZOR, or change the IP pool because now it is impossible to use adobe creative clould in RUSSIA!!!