We can’t verify your subscription status - Mac (Adobe Xd)

Have not been able to launch Xd.

Mac OS: 12.3.1

XD: v 51.0.12

Tried uninstalling/reinstalling.

Logging out of CC and back in.

Clicked on the link to connectivity troubleshooting guide, which leads me to follow these steps: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

The issue still persists.

I am connected to the internet and have been using Xd for a few years now, and am a subscriber through my employer.

This topic has been closed for replies.

Community Expert

i assume your employer has an enterprise or team subscription. if that's incorrect, please post the correct subscription type.

Participant

We're on an enterprise subscription. Been using Xd since 2019 and never had these issues up until a few weeks ago.

Sign up