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Forum|Forum|11 months ago
February 25, 2025
2 replies
1111 views

I have an active Adobe Stock account, I received an email telling me that I had changed my email address to another email. I didn't do this, how can I recover my account with my previous address, my payment is active and I can't use the stock because of that. How can I authenticate my account?

Correct answer Anshul_Nautiyal

I have tried to talk with an agent but the chat is only a chatbot and it doesn't give me a solution. Is there any other way i can contact Adobe Support to resolve this?

Hi @default3dhteksjm409,

Please try typing "Agent" or "Talk to a person" in the chatbot to connect with a support representative. Once connected, provide details about your issue so they can assist you further.

Regards,
^AN

Jeffrey_A_Wright

Community Manager

Default, who sent you the message that your e-mail address has changed? What is the organization that manages your Creative Cloud for Team membership?

Please see https://adobe.ly/43dtySa for information on how to log in under the account managed by your organization. If you need additional help, then I would recommend contacting your Creative Cloud plan administrator for assistance. ^JW

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default3dhteksjm409Author

Participating Frequently

Hi. The message is from: Adobe <message@adobe.com>. I don´t have an organization that manages my account. I pay for the stock and use my personal mail for this. This message arrived in my mail inbox 2 hours ago and said: "If you didn’t make this change, please contact Adobe support.", but i have no way to contact support, i have navigated all the sites and options in adobe and don't find an answer to resolve this.

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default3dhteksjm409Author

Participating Frequently

At this moment I just tried to enter with the email that they say was changed and it also says that it does not exist. That is ridiculous!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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default3dhteksjm409Author

Participating Frequently

Thanks a lot. How can I solve this with the Support Adobe Team? How can i contact them?

Jeffrey_A_Wright

Community Manager

I will move this discussion to the Enterprise & Teams community; they may have additional suggestions for you, Default.

I would encourage you to contact your Organization's Creative Cloud plan administrator and explain the situation to them. ^JW

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