We have Creative Cloud for enterprise Our Creative Cloud for enterprise customer cannot access the Typekit Portfolio plan fonts

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We have Creative Cloud for enterprise.

Our Creative Cloud for enterprise customer (=end users) cannot access the Typekit Portfolio plan fonts, only the Free one.

Best regards,

Matti Mäkijärvi

matti.makijarvi@karjalainen.fi

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M

mattimCorrect answer

Participant

We got it working by logging offf from user's CC and Typekit accounts, removing that user from dashboard, creating a new e-mail account for the user, inviting through that e-mail as a new user.

Now she has access to Typekit PF plan.

/matti

alisterblack

Inspiring

Hi Matti,

I have had a look at your dashboard settings and have sent you an email regarding this issue as I am aware that you also have a support case open.

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M

mattimAuthorCorrect answer

Participant

We got it working by logging offf from user's CC and Typekit accounts, removing that user from dashboard, creating a new e-mail account for the user, inviting through that e-mail as a new user.

Now she has access to Typekit PF plan.

/matti

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alisterblack

Inspiring

Did the users previously have Typekit accounts and can no longer see them? If so, then our typekit support can move the accounts over.

You also need to be using the named user login via the dashboard and have storage and services enabled.

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M

mattimAuthor

Participant

No, we just acquired CC for enterprise ETLA after CLP and I am not able to enable typekit service in administrative dashboard

matti

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