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2 replies

Bani Verma
Bani Verma
Legend
March 13, 2024

Hi there,


Please try the troubleshooting steps shared in this help document to resolve this issue.

 

Let us know if this helps.

 

    U
    Community Manager
    Utkarsh MishraCommunity Manager
    Community Manager
    March 11, 2024

    Hi @samet359945125e9f 

    The user might be logged in to a personal profile.

     

    Kindly ask the user to log out and sign in again using the Company or school account if it appears. Then, choose the appropriate business profile.

     

    View Enterprise sign in Helpx for reference.

     

    Let me know if this works or you continue to face the issue. Thank you.

      S
      samet359945125e9fAuthor
      Participant
      March 11, 2024

      Hi,

      When we switch to a personal or company account, we receive the same error as in the attached image. There is a license but it is not there.   Can you help us?

        U
        Community Manager
        Utkarsh MishraCommunity Manager
        Community Manager
        March 11, 2024

        Did you also have multiple profiles after choosing the account? Did you get another screen to choose or was directly signed in?

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