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JPSAdd
Known Participant
Mar 11, 2024 11:44 AM UTC
Question

WEb Console - Recover older document versions not working

Hi

For almost a month, our Team is having a problem with the CC.
On web console,  synced files, it is not possible to recover older document versions (Photoshop, InDesign, Ilustrator,...) we just get an error, no timeline.
Is anyone also getting this error?
We have already cleaned browser caches, used different browsers,... but nothing works.

Thanks

Regards

 

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    1 reply

    Ashish_Harrison
    Adobe Employee
    Ashish_Harrison
    Adobe Employee
    Apr 24, 2024 6:59 PM UTC

    Hi @JPSAdd, I request you to please create a support ticket from the admin console so that we can connect with you, check the logs, and investigate it further. 

    Thanks!

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    Regards,Ashish Harrison
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