Welcome mail provides 'Email' of user rather than 'UserName' - incorrect instruction

Question

Due to recent introduction of SSO & AD Sync functionality on our Account, users are now assigned a UserName which is their UPN, rather than their email address.

As such, they need to log in with UPN as their 'Username' inby entering it in teh field shown as 'Email'.

As this instruction ion teh mail is now incorrect it is causing a lot of issues with new users attempting to register.

When using teh "Get Started" link in the mail , they are routed to login/create account with email already populated.

Despite choosing company account, and logging into SSO using company credentials (UPN based), the user ends up logged on to an account linked to email address, with no access to the licensed applications.

This woudl all be avoided is the welcome mail included the UserName of teh user (which in many cases woudl be same as email), instead of teh "Email".

The "Get Started link shoudl also reflect this.

SuJoshi · Accepted Answer

@David30878204o3wy The Welcome Email will notify the user about the license and account change. The "Get Started" option redirects the user to the Adobe page for authentication, and if the org is using SSO, then the authentication happens at the organization level. If you are using SSO, I would suggest either making the changes in the IDP portal in the NameID/UserName attribute or updating their username in the Adobe admin console.

kglad · Answer

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