Question
What happens when you cancel your 'Creative Cloud subscription'?
We’re sorry that you’re thinking about canceling. If you cancel your Creative Cloud for teams subscription, your products, storage, and services will be downgraded to free Creative Cloud apps and services. Here are the details:
REDUCED CLOUD STORAGE
- Cloud Storage is reduced to 2 GB per user. If users consume more than 2 GB, you must reduce online storage, or risk losing access to your files stored in Creative Cloud.
- Extended version history is downgraded to standard version history.
- Adobe continues to store your original Lightroom images for one year after your subscription ends. During this time, you can continue to launch Lightroom to download your original files from Adobe's cloud services.
RESTRICTED ACCESS TO APPS AND SERVICES
- Desktop apps are downgraded and only available in trial mode.
- Mobile apps—such as Fresco and Aero are downgraded and only available at Starter or Free levels.
- The ability to integrate with collaboration tools, such as Slack, Microsoft Teams, and other productivity apps is impacted.
- Adobe Fonts and Behance downgrade to free tier. Users lose access to paid services, such as Portfolio and Talent.
IMPACT ON ADMIN CONSOLE PRIVILEGES
- You can no longer manage your team using the Admin Console.
- Access to Expert Sessions and Support services is no longer available.
CANCELLATION FEES AND REFUNDS
Adobe team subscriptions are annual subscriptions, paid monthly. The pricing is based on your commitment to retaining your subscription plan at least for a year. Plans renew on the anniversary date. Depending on your subscription plan and tenure, you may be charged a cancellation fee or eligible for a refund.
For most plans, you get a full refund if you cancel within 14 days of purchase. See refund policies.
Instead of canceling adjust your teams subscription
If you're canceling due to business reasons, explore multiple options available during the last month of your subscription (renewal window) to maintain your teams subscription. As a contract owner, you can choose one of the following options shared here: Cancel your Creative Cloud for teams subscription
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