What's up with support?

Question

I opened a chat session.  The AI couldn't understand my question and neither did the rep that I had to beg to join.  I went to request an "expert" session and they're looking to book an appointment 3 weeks from now.  ALL I AM LOOKING FOR is setting up 2fa for my org.  The article on the adobe help site listed tabs I don't have available in my admin console.  Is there anyone that has some insight into how to enable 2fa for my org (not just my account)?  I have sys admin level access.  Thank you.

Gurdeep.Singh · Answer

HI @Suzanne37415555araq

Can you please confirm the tyoe of licenses you have, in case its a team or enterprise license you should get the option to raise the expert session from the admin console.

Kindly refer the KB below

https://helpx.adobe.com/in/enterprise/using/support-for-enterprise.html

Regards,

Adobe

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