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What to Do If You Get an Adobe License Review Email

Forum|Forum|4 years ago
October 26, 2021
8 replies
23011 views

I recieved this email with the above subject line. I can't find anything in the forums about the legitimacy of it. The email came from LicensingReviewAMER@adobe.com. See Below removing my personal info.

Adobe Agreement Number: *********************

Dear "My Name",

As part of our 3rd correspondence with ************** we kindly request an immediate response and collaboration regarding the completion of the Adobe License Review.

We would like to remind you that if ************** uses Adobe software, under the applicable Adobe license agreement, Adobe has the right to review and verify installation and usage of its software.

It is very important that all software running in Adobe System is fully licensed, otherwise the organization could be exposed to financial, legal, security and reputational risks.

Next Steps:

To proceed, please complete the <removed link with personal information> and submit this within 7 days.

We trust that Adobe can count on your amicable support and the review is submitted no later than 02-06-2024. Moe De Luca Americas LM Manager (and/or Americas LM iScale Specialist) remains on standby should any of the above be unclear.

In the meantime, please feel free to review our FAQs, and license management Glossary should you have any questions. Thank you for your continued partnership with Adobe, and we look forward to working with your organization.

Kind regards,

Maurice “Moe” De Luca

Americas LM Business Manager

LicensingReviewAMER@adobe.com

Time Zone: Mountain Time (MST)

Licensing

Correct answer Anshul_Nautiyal

If you have received a Software License Assessment or License Review email, here is some important information:

Software Asset Management (SAM) is a recommended practice that helps organizations gain clarity on software usage, ensure compliance with licensing terms, and plan effectively for future software needs. Adopting SAM also minimizes the risk of using unsupported or outdated software, which could present security vulnerabilities.

Adobe’s license management programs are built on a collaborative and consultative approach, with a strong emphasis on customer experience. Our licensing specialists work objectively and empathetically to help customers assess the deployment and usage of Adobe software—both genuine and non-genuine—and to support informed and constructive changes where needed.

If you are unsure about the authenticity of any licensing specialist or communication, we encourage you to verify by emailing: licensing@adobe.com.

Should you have any questions, you are welcome to post them in this thread, and a member of our team will be glad to assist you.

For more information on Adobe’s license management programs, please refer to the following article:
https://helpx.adobe.com/enterprise/kb/license-management-programs.html

If you require further assistance, you may also contact Adobe Support here:
https://helpx.adobe.com/support.html

We hope this information is helpful. Feel free to post your query here if you need additional support.

Regards,
AN

A

Anshul_Nautiyal

Correct answer

Community Manager

If you have received a Software License Assessment or License Review email, here is some important information:

Software Asset Management (SAM) is a recommended practice that helps organizations gain clarity on software usage, ensure compliance with licensing terms, and plan effectively for future software needs. Adopting SAM also minimizes the risk of using unsupported or outdated software, which could present security vulnerabilities.

Adobe’s license management programs are built on a collaborative and consultative approach, with a strong emphasis on customer experience. Our licensing specialists work objectively and empathetically to help customers assess the deployment and usage of Adobe software—both genuine and non-genuine—and to support informed and constructive changes where needed.

If you are unsure about the authenticity of any licensing specialist or communication, we encourage you to verify by emailing: licensing@adobe.com.

Should you have any questions, you are welcome to post them in this thread, and a member of our team will be glad to assist you.

For more information on Adobe’s license management programs, please refer to the following article:
https://helpx.adobe.com/enterprise/kb/license-management-programs.html

If you require further assistance, you may also contact Adobe Support here:
https://helpx.adobe.com/support.html

We hope this information is helpful. Feel free to post your query here if you need additional support.

Regards,
AN

egonb5088883

Inspiring

I received a similar message but from a different sender, EMEALicenseReview@adobe.com. Initially, this message also ended up in my Spam folder. It's strange that Adobe handles it this way! The message itself is very poorly designed and really looks like spam! I would definitely classify it as spam!

A

Anshul_Nautiyal

Community Manager

Hi @egonb5088883,

Thank you for reaching out, and I apologize for any inconvenience caused.

Upon checking on our end, I can confirm that the email you received from the Licensing Review team is legitimate. If you have any concerns or need further clarification, please feel free to contact us directly or reach out to your designated Account Manager.

If you're in any doubt as to the authenticity of the Licensing Specialist, email licensing@adobe.com.

For more information, you may also refer to the following resource: Adobe License Management Programs

Please don’t hesitate to get in touch if you have any additional questions.

Regards,
^AN

miken35414526

Participant

I have been recieving these emails as well. When I log into my account I am up to date and there are no issues or warnings in my account. In today's envoriment with all the phishing emials and concerns with hyperlinks I am shocked that Adobe would condect bussines this way. If I need to comply with something or update terms and conditions this should be completed when I log into my account not by a third party company I am not expecting emails from.

D

Davis Law PLLC

Participant

I received a similar letter from the same email address. I called Adobe Customer Service and spoke to an agent. He told me that it is a legit email from Adobe, but that I didn't have to respond to it if I didn't want to. He said I should respond if I wanted to know about Adobe's various licenses but that I didn't have to respond if I wasn't interested. Needless to say I won't be filling out the form.

G

gbradley10

Participant

I agree. This is an odd approach. For a company like Adobe, why would they initiate contact thru a 3rd party and use old fashioned documents and forms to gather info?

They could make a request thru the Admin Portal. The chat support at the admin portal told me BSA was trustworthy but they could not force me to share info. We pay Adobe for all our licenses. The BSA rep replied saying, Moe De Luca will send me an email with more details.

Kevin Stohlmeyer

Community Expert

@gbradley10 you do actually have to comply, I can't share the exact details but it is outlined in your Enterprise contract that Adobe reserves the right to audit your company should they need to. Refusing to participate violates your contract.

Kevin Stohlmeyer

Community Expert

@tmizell This is legit and has been discussed frequently in the forums. This is part of your enterprise contract with Adobe. One of the terms is they reserve the right to do licensing audits with a third-party vendor.

B

BT_Martin

Known Participant

I have been contacted by a license specialist from adobe (@license.adobe.com). He claims that we are mandatory to answer questions and let their team in to our computers to investigate that we use our TLP licenses according to the license terms. I have also recieved excel files that should be filled out with our license user information.

I have never heard of this before and I wonder if it is for real or if it is a fraud attempt with a stolen adobe mail adress?

I can´t find any information of this when googling the matter and that seems a bit strange that no one else have written about this before.

What are your thoughts?

Kind regards Martin

thatsmauri

Community Expert

Email addresses can indeed be misused. It's called "Email spoofing". Many mail apps (like Outlook or Gmail) let you see the "email message internet header", which contains additional technical information.

If in doubt, contact and forward that email to Adobe's security experts: