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Heun5C06
Participant
October 12, 2020
Answered

What we do if our system admin is on indefinite leave?

  • October 12, 2020
  • 2 replies
  • 703 views

I'm part of an academic research group.  Our administrtive assistant set up a Creative Cloud license for about ten of us and we believe she is the system administrator.  She is now on indefinite leave and we are not allowed to contact her.  Is there anyway we can edit or cancel the group license?  

 

We want to add a new post-doc to the group license.  In the longterm, it is not clear our system admin will return.  Is there anyway we can change the admin to one of the current licence holders?

 

Thanks.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    No, there is way for us to contact our system admin due to HR issues.  The account was set up with a single system admin.  I am the one in my research group trying to sort this out.     


    Heun, I am sorry that the named administrator for your organization's Creative Cloud for Team Administrator is not available. Please see https://helpx.adobe.com/enterprise/using/change-contract-owner.html for steps you can take to name a new administrator.

    2 replies

    Sonam Monga
    Sonam Monga
    Legend
    October 14, 2020

    Hi Heun,

    Is there any way for you to access the mailbox for the current system admin?

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      October 12, 2020

      I would recommend contacting the support team directly by initiating a chat session so that they can help you in changing the contract owner and place a new order for the licenses, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

        H
        Heun5C06Author
        Participant
        October 12, 2020

        I tried that: I get "Please contact your administrator for help."  I'll email adobe customer service. 

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity ManagerCorrect answer
        Community Manager
        October 14, 2020

        No, there is way for us to contact our system admin due to HR issues.  The account was set up with a single system admin.  I am the one in my research group trying to sort this out.     


        Heun, I am sorry that the named administrator for your organization's Creative Cloud for Team Administrator is not available. Please see https://helpx.adobe.com/enterprise/using/change-contract-owner.html for steps you can take to name a new administrator.

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