When adding a user to my team, I'm getting the error, "Something went wrong while saving. Error ID: NwkR4FDhOEdAc6z70MoMCsSsSHWZFrQU"

I got on a call with a support rep, and I was able to re-add the business account.   The fix was having the recently deleted personal account retrieved by logging on to the account and answering the prompt to retrieve the account.  Then I could add the email address as a user in the admin account, so we are back where we started.  I don’t know if she is going to continue to have the issues that prompted me to delete and re-add the account in the first place, but this particular issue is resolved.

Thanks.

As I mentioned in the last sentence of my original post, “I checked that the user is not shown in the Business ID directory.”  It was deleted there too.

Going to the Admin console > Support, what option should I use there?  I tried “Start Chat”. I get a chatbot which doesn’t understand what I’m asking and either tells me I’m not the contract owner (which I am) or keeps asking me which app I’m asking about.  Absolutely useless.  If I click on the Manage support cases link, I get a page with the error, “Unable to load data.  An error occurred.  Please try again”.  

Hi ​@defaultz459f0hiwi6x,

Thanks for the detailed rundown of what happened with both accounts, it helps a lot. Sounds like you've already covered the obvious browser stuff, so let's look at what's left.

Here's the thing that usually trips this up: when you remove a user from the Users list, they're still retained in the Directory Users list. That leftover entry can then block you from adding the same address back. So before anything else, head to Users > Directory Users in the Admin Console and open the Business ID directory. If you spot the address there, select it and click Remove Users to clear it out permanently, then try adding the user again. The steps are here if you want them handy: https://adobe.ly/4wF69EC

While you're at it, double-check the email is typed exactly as her current Adobe account address, since even a small mismatch can trip it up.

If she's not sitting in Directory Users and you're still hitting the error, that's our cue to dig into it. Go ahead and open a case through Admin Console > Support, and pass along the email you're adding, one of the recent error IDs, and a screenshot of the error. That'll give us what we need to chase it down for you.

Let us know how the Directory Users check goes.
 

Thanks,
^AV