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Participant
November 20, 2015
Answered

When I attempt to create or convert a PDF in Acrobat DC I get the error "Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated." This occurs even though Acrobat has been installed via a Customization W

  • November 20, 2015
  • 4 replies
  • 11902 views

When I attempt to create or convert a PDF in Acrobat DC I get the error "Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated." This occurs even though Acrobat has been installed via a Customization Wizard produced package which should take care of the activation and the license is far from expired. What could be causing the issue?

    This topic has been closed for replies.
    Correct answer rwjint

    Uninstall your creative cloud app that basically allows you to download the apps and redownload it. this should do the job. Your  system just lost you updated license.

    4 replies

    Participant
    September 17, 2019

    Uninstall Adobe Creative Cloud and then restart your computer, that should solve the problem.

    alisterblack
    Inspiring
    November 23, 2015

    In the Customization Wizard, you need to enter the Acrobat serial number and generate an offline exception. Then you should output the resulting mst file along with the msi using the command line

    msiexec /i <path\AcroPro.msi> TRANSFORMS="AcroPro.mst"

    http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/cmdline.html

    If you have already done this then you can use tools such as APTEE to serialize Acrobat.

    rwjint
    rwjintCorrect answer
    Participating Frequently
    October 15, 2016

    Uninstall your creative cloud app that basically allows you to download the apps and redownload it. this should do the job. Your  system just lost you updated license.

    Participant
    September 17, 2019
    Don't forget to restart computer after uninstalling..