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Participating Frequently
September 15, 2016
Question

When I try to install Acrobat DC Standard, why is Professional installed?

  • September 15, 2016
  • 14 replies
  • 3258 views

Using an installer with the serial key for standard, installs the professional version. Why does this happen, and how can I fix it?

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14 replies

Adobe Employee
September 15, 2016

Do you have the Creative Cloud installed?

RobinGAuthor
Participating Frequently
September 15, 2016

No, but Professional was installed previously.

Adobe Employee
September 15, 2016

Hmmm... that shouldn't happen.  You are using a different serial number to install, correct?  If yes, have you tried removing the current installation with the Adobe Reader and Acrobat Cleaner Tool?

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

If not, give it a try.