When trying to initialize Creative Cloud app get a message "no subscription found". What do I do?

Forum|Forum|10 years ago
February 9, 2016
18 replies
1346 views

I am the team manager. We purchased three licenses. I downloaded everything and when attempting to open Adobe InDesign CC 2015 on my machine I received this message: I was logged in when I received this message.

"No Subscription Found
We couldn't find a Adobe InDesign CC 2015 subscription associated with this Adobe ID. You can purchase a new subscription or if you do not have a subscription and are unable to access it, please contact Customer Support.

You may also choose to start this product in trial.

Have a different Adobe ID"?

I tried to log out and log back in and nothing changed.

This topic has been closed for replies.

Correct answer alisterblack

This document should be helpful.

https://helpx.adobe.com/creative-cloud/help/manage-teams-membership.html

G

gabriela61302802

Participating Frequently

Bonjour,

Same here and worth ... I have the licences they are show on the team management . BUT I can not get it used

alisterblack

Inspiring

Hi,

Did you add yourself as a user in the team as noted in the document Manage your Creative Cloud for teams membership ?

How does the problem manifest?

G

gabriela61302802

Participating Frequently

Maybe I made a mistake, I tried to use the Adobe Support.

The French channel are dumb (maybe because some small politics issue in France)

The English channel had better reactions and satisfying on user/client support

But it's about 4 days that the level 2 support did not solved the issue for our license paid 10 days before

And THAT is getting a real pain in the ass

about tech now ... the pool channel according our license and software (Premiere Pro) refuse to server our license at ANY of the administrators of the team !