Where can I log a support call for billing support?

Hi ​@mthoms,

Thank you for reaching out, and we're sorry for the frustration this payment update issue has caused. We understand how disruptive it is to be stuck on something as essential as renewing your payment details, especially after multiple attempts with different cards.

From what you've described, the "payment detail update failed" message keeps appearing whenever you try to update the card on file, and you'd like to speak with someone directly to resolve this.

Since this involves billing for a Creative Cloud for Teams account, please open a case directly with our support team from the Adobe Admin Console. Sign in at https://adobe.ly/3QXUcuq, go to the Support tab at the top, and click Create Case under Admin Support.

When opening the case, please include the exact error message you're seeing and confirm that you've tried multiple cards so that the team can investigate without delay.

Please let us know how it goes. We're happy to help.

Thanks,
^BS