Hi @Miss Carson,
Thanks for reaching out, and sorry for the delayed response. Upon checking, I am unable to find an active subscription associated with the Adobe ID used to post this query. Could you please share the Adobe ID linked to your subscription via a personal message so I can assist you further? You can refer to this guide on how to send a personal message: Adobe Community Guide.
If you have a Teams or Enterprise subscription associated with a different Adobe ID, please try the following steps to access Adobe apps:
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Check If You Are Logged in with the Correct Adobe ID
Users sometimes log in with a different email address (e.g., personal instead of work or school). Try logging out and signing in again using the correct Adobe ID.
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Verify Your Subscription Status
If you previously had access but no longer do, your subscription may have expired, or your organization may have removed your access. You can check your plan details in the Adobe Account Portal.
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Check for Admin Access Issues
If you are still prompted to contact your administrator, refer to this guide to verify if you can see your admin details: Contacting Your Administrator.
Let me know if you need further assistance.