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GORIAINOV0D44
Participant
April 29, 2021
Answered

where my licences?

II bought a premium package for my group a month ago. No licenses in the admin console

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SuJoshiCorrect answer
Community Manager
April 29, 2021

Hello,

I could see that you are added under two consoles wherein in the first console you have 1 license of creative cloud and on another, there are no licenses. You added one license on February 26, 2021 however that was returned/canceled. 

I would recommend contacting the Reseller to get more insight on this.

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2 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
April 29, 2021

Hello,

I could see that you are added under two consoles wherein in the first console you have 1 license of creative cloud and on another, there are no licenses. You added one license on February 26, 2021 however that was returned/canceled. 

I would recommend contacting the Reseller to get more insight on this.

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    GORIAINOV0D44Author
    Participant
    May 11, 2021

    No. This is not the correct answer. I only made one order. Resseler made a mistake and now he cannot correct the situation. Support also refuses to help. Licenses stop working.

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