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Tanno253591443o4z
Participant
July 23, 2022
Answered

White screen on enterprise login when installing Adobe CC

  • July 23, 2022
  • 2 replies
  • 306 views

I'm trying to install Adobe CC on my new Windows 11 laptop, but to no avail. Whenever I enter my enterprise e-mail address, a new window opens for Enterprise Login. However, this window stays blank.

 

I've tried everything I could find: the Adobe help page for blank screens, uninstalling IE mode, reinstalling IE mode, changing the Windows Internet Options to enable everything... Nothing works, and I'm at the end of my wits. What can I do to fix this?

This topic has been closed for replies.
Correct answer Tanno253591443o4z

I have managed to find a workaround. Rather than downloading the Creative Cloud desktop app, which uses its own login prompt, I downloaded Photoshop, which just uses my browser to allow me to login. After this, everything including the CC desktop app installed without issue. Why this difference in login methods is there in the first place beats me, but hey, at least it works.

 

Adobe, please, get it together and fix this properly!

2 replies

T
Tanno253591443o4zAuthorCorrect answer
Participant
July 29, 2022

I have managed to find a workaround. Rather than downloading the Creative Cloud desktop app, which uses its own login prompt, I downloaded Photoshop, which just uses my browser to allow me to login. After this, everything including the CC desktop app installed without issue. Why this difference in login methods is there in the first place beats me, but hey, at least it works.

 

Adobe, please, get it together and fix this properly!

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 23, 2022

<moved from download&install>

 

 

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