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Dinesh5E91
Participant
November 23, 2020
Answered

why adobe programs are not compatible suddenly

  • November 23, 2020
  • 2 replies
  • 615 views

i am having a serious issue in opening XD files in my comp, earlier it was fine and now it says you need to install updates to open the file and when i go undate it says Not Compatible, what happen all of the sudden that most of my adobe programs are not compatible, they were woring like charm earlier and now fall into not caompatible category, Premier Pro, Dreamweaver , Lightroom, XD, all these goes into this category and i am not able to use them, how does it happen? please can you help me solve this as.

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hello Dinesh,

Sorry for the inconvenience. Could you let me know the below information:

1. Did you try to update the application?
2. What OS is installed on your machine?
3. What the error message or what exactly is the problem.

On Creative cloud, in front of Adobe XD after the open button, there are 3 dots, you may click on that and it should give you an option to install another version of Adobe XD.

Thanks,
Nikhil Gupta

2 replies

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Dinesh5E91Author
Participant
January 26, 2021

Hello Nikhil, 

It was working fine earlier. I was able to work on XD application like a charm. But suddenly adding new requiremetns in the middle of subscription is impacting the whole work. Its like applying brake by motor company in the middel of journey out of no driver agreement and driver is wondering why vehical is stopped out of sudden. 

Now, how to make it work for user like me who want to continue without updating OS version, like it was working before. 

 

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
January 26, 2021

Hello Dinesh,

Sorry for the inconvenience. Could you let me know the below information:

1. Did you try to update the application?
2. What OS is installed on your machine?
3. What the error message or what exactly is the problem.

On Creative cloud, in front of Adobe XD after the open button, there are 3 dots, you may click on that and it should give you an option to install another version of Adobe XD.

Thanks,
Nikhil Gupta

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 23, 2020

    Not compatible with what?

    Mac or Windows and the EXACT version of your operating system?

      D
      Dinesh5E91Author
      Participant
      November 23, 2020

      oh sorry, i forgot to mention that. 

      I mean, its showing error that its not compatible, i dont know with what, but it started all of the sudden and there was no issues earlier.

      I am having Windows 10 ver 1709 and OS Build 16299. 2166

      Nikhil R Gupta
      Nikhil R Gupta
      Legend
      November 27, 2020

      Hello Dinesh,
       
      Most of the CC 2021 apps are only compatible with Win 10 1803 or higher. You may try to update the OS and check if that works. You can check the system requirements in below link.
      System requirements Adobe CC

       

      Thanks,

      Nikhil Gupta

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