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Gerard22841290d15z
Participant
February 9, 2022
Question

Why am I unable to switch between 2 Adobe accounts (work/personal) in Adobe programmes on my laptop

  • February 9, 2022
  • 2 replies
  • 6040 views

I need to be able to switch between my personal Adobe ID sign in and work Adobe ID sign in within the apps downloaded onto my laptop. However, the only way this seems to be possible would be to uninstall the programme (installed using my personal user ID) and reinstall it (to change the user ID to my work account). Logging out of one ID and into the other ID on the Adobe cloud makes no difference whatsoever within the actual application (Illustrator or Photoshop, for instance). 

 

What has been really unhelpful is that, on a previous thread about this issue, the adobe professionals who have responded to the thread haven't acknowledged or answered the issue, they have simply suggested unhelpful work arounds such as installing the two different accounts on different machines.

 

https://community.adobe.com/t5/download-install-discussions/two-user-accounts-on-same-mac/td-p/10479452/page/2

 

This is wholely unhelpful, not possible in my situation, and completely avoids the issue. Further to that, the thread, which was last commented on only a few days ago, has been locked for comments. So not only has the issue not been addressed, it has been made impossible for anyone to get to the bottom of.

 

This is a real issue for me and I need some kind of answer or clarification about it, not just unhelpful suggestions that do not address the problem. 

 

Is this issue resolvable? 

This topic has been closed for replies.

2 replies

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Opnav N1233798920vn9
Participant
May 22, 2024

Hi, I just ran into this problem. If you're signing in using a google account, make sure you're logged into the google account that you want to use, then sign into adobe. That worked for me.

    Vikrant R
    Vikrant R
    Inspiring
    February 9, 2022

    Signing out of an account and then signing in with another account should work. If both your personal and work accounts have a subscription to products the apps will launch and work. You can use the Creative Cloud desktop app to sign in and sign out from your accounts. However, you can only be signed in to one account at a time. To switch your account, you'll need sign out and then sign in with your other account.

    When you say "makes no difference within the apps", what do you mean? The apps, as such, remain the same. It's the backend services that these apps connect to will change. For example, if you've stored files in Creative Cloud, they'll switch over.  Libraries, Fonts, or cloud documents visible within the apps will be the ones associated with the account that you've used to sign in.

    Do your personal and work accounts share the same email? If yes, then you'll be prompted to choose one during the sign-in process. 

    If you see any errors or some other unexpected behavior, can you share some more details (error code, screenshots etc) so that folks here can try and help you troubleshoot. Also share the app versions and OS details.

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