Question
Why are users receiving a “Your subscription is about to expire” notifications
As part of the upgrade of the Creative Cloud plans to Business storage, we had introduced Personal and Business profiles for users and organizations to manage their apps and assets.
Some users who were part of multiple business organizations, were given a complimentary 60-day All Apps subscription. This was applied automatically and was provided to ensure that these users have adequate time to transfer their assets to the correct profiles.
These promotional codes are now starting to expire, hence users are receiving “Your subscription is about to expire” notifications on their apps.
Users can safely ignore this message.
- Users can sign out and sign back-in with their business profile to access the apps provided by the organization.
- If they haven't already transferred their assets, they can use these instructions to move assets from their personal profiles to business profiles.
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