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Patryk33964463512m
Participating Frequently
July 16, 2025
Question

Why does Adobe make it impossible to cancel licenses??

  • July 16, 2025
  • 1 reply
  • 443 views

I'm at the 30 day renewal timeframe, and there is no "change plan" button.  On top of that, I tried talking to support twice so far, and both times the agent literally disconnected rather than actually remove the licenses. 

    1 reply

    P
    Patryk33964463512mAuthor
    Participating Frequently
    July 16, 2025

    and I copied the chats as proof.  One of them literally tried to make up that I was having issues, and that's why I was cancelling, and refused to help.

    So far Darshita and Siddharth both disconnected the chat rather than help.  I'm going to keep chatting and listing names, so that hopefully someone can do something about it.

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    July 16, 2025

    Hi @Patryk33964463512m ,

     

    Thank you for reaching out.

    Based on your query, it appears that you're unable to modify the plan or update licenses associated with your current contract. We understand that you've also submitted a support request regarding this issue.

    To update your renewal plan, please follow the steps below:

    In the Admin Console, go to the Account tab and click Update plan under the Renewal section.

    Modify the products and number of licenses as needed, then click Continue.

    When reducing license count:
    a. Select the appropriate options and click Continue.
    b. If a promotional offer appears, click Accept, then click Continue.

    Review your changes and click Save Changes.

     

    However, the reason you're currently unable to view the Update plan option is because your Renewal Start Date is 17 July 2025. This functionality becomes available only once you're within the eligible renewal window.

    Since your support case is still active, we recommend replying directly to the email you received from Adobe Support to indicate that the issue remains unresolved. Alternatively, you may retry the steps above after 17 July 2025, when the renewal window opens.

    Please let us know if you need any further assistance.

    Regards,
    ^AN

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    July 18, 2025

    It's finally working correctly. 


    Glad it got fixed for you. Let us know if you need further assistance.

    Regards,

    ^AN

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