Why Doesn't Acrobat X Installer Uninstall Reader X?

Forum|Forum|14 years ago
February 14, 2012
1 reply
2167 views

Good morning,

We have a site license for Acrobat X. We want to deploy to our end users but many of them are already running Reader X. I have used Adobe Customization Wizard X to create a mst file that says uninstall older versions of Adobe Reader. In the past (we have had a site license since Acrobat 9) it uninstalled all versions of Reader ( 6.0 up to 9.x at the time). In Acrobat X it is only uninstalling Reader 9 but not X. I suspect it is reading Reader "10.x" as older than Reader "6.0". Depending on how it interprets the numbers, it may show 10 lower than 6 since the first number of 10 is lower than 6. Anyone have any similar issues? is this a bug with the installer? Thanks for any help.

Acrobat

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A

Anonymous

I have the same issue. It seems that the transformation file removes older versions of Adobe Reader but not Reader X.

EnterpriseHelp

Inspiring

Reader 10.0 is not a "previous version", so the Wizard is doing what the UI says it will do. Acrobat 10.0 and Reader 10.0 are now supported on the same machine. In fact, it's a good thing because Reader is more secure while Acrobat is more capable.

If you want to uninstall Reader, just do so in a separate transaction prior to running the new install.

Ben

A

Anonymous

Thank you Ben for the quick reply.

So, I take it that the recommended option would be to have both Acrobat and Reader X on the same computer. Do I need to do anything to ensure that Reader X remains the default PDF viewer?

I believe In the customization wizard for Acrobat, I need to select the option "Installer will decide which product will be the default".

Parvez

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