why is Adobe CC Cleaner for macOS not wiping ServiceConfig.xml?

Forum|Forum|4 years ago
April 18, 2022
1 reply
195 views

Why is Adobe CC Cleaner for macOS not wiping ServiceConfig.xml? Or, alternatively, why is ServiceConfig.xml from a fresh install being issued in a malformed state that causes the Apps tab on the CC Desktop App to incorrectly state that the user is forbidden from self-servicing CC apps? The cloud-side admin settings are correct, as shown in the attached screenshot.

Latest version of literally everything on a fresh Mac.

Support ticket: E-000600934

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R

roundh21806963Author

Participant

Also why do I have to "follow" my own post to be able to find it again? What is this?

R

roundh21806963Author

Participant

Update: I've looked it up and ServiceConfig.xml only exists due to earlier self-packaging deployments. It is not the case that it's auto-deployed, so this is just an issue with stale machines in my fleet. Still, why is CC Cleaner not stripping it out?

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