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roundh21806963
Participant
April 18, 2022
Question

why is Adobe CC Cleaner for macOS not wiping ServiceConfig.xml?

Why is Adobe CC Cleaner for macOS not wiping ServiceConfig.xml?  Or, alternatively, why is ServiceConfig.xml from a fresh install being issued in a malformed state that causes the Apps tab on the CC Desktop App to incorrectly state that the user is forbidden from self-servicing CC apps? The cloud-side admin settings are correct, as shown in the attached screenshot.

 

Latest version of literally everything on a fresh Mac. 

 

Support ticket: E-000600934
 
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2 replies

roundh21806963Author
Participant
April 18, 2022

Also why do I have to "follow" my own post to be able to find it again? What is this?

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roundh21806963Author
Participant
April 18, 2022

Update: I've looked it up and ServiceConfig.xml only exists due to earlier self-packaging deployments. It is not the case that it's auto-deployed, so this is just an issue with stale machines in my fleet. Still, why is CC Cleaner not stripping it out?

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