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Scott5F8F
Known Participant
February 18, 2022
Answered

Why is Adobe Phone Support So Awful?

  • February 18, 2022
  • 2 replies
  • 773 views

For a company that has tens of billions of dollars in assets, how shameless to offer such dismal phone support.

 

I have tried three times to call for phone support for a basic question about Illustrator. All three times I have been transferred to India. I am not a prejudiced person, but I literally cannot understand what these people are saying. Does anyone know if there is a way to talk to the phone to a native-English speaker? Talk about nickel-and-diming your customers. I've never enountered a tech company with such horrific support.

 

Geesh.

This topic has been closed for replies.
Correct answer jane-e
@Scott5F8F wrote:

Jane, hi, the accents.

 

The accents have never been an issue for me. As long as people can give me correct information, I'm happy. If it is for you, though, here are some other ways to reach support:

 


~ Jane

 

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 18, 2022

 

@Scott5F8F 

 

Are you saying support is "horrific" because of the accents of the techs or because they are giving you wrong information?

 

Jane

    S
    Scott5F8FAuthor
    Known Participant
    February 18, 2022

    Jane, hi, the accents. I am an English prof and a very good guy. I deal with all kinds of languages and English-learners. I am very flexible and adaptable. But Jane, I could barely understand the people I spoke, due to the very thick accent. I called three separate times -- same result. 

     

    With Amazon, for instance, one can ask for American support and they will transfer you. The Adobe folks said they had no way to do that; they also said there was no other phone number they could give me.

     

    I just amazed that a couple dripping with money that makes such iconic products would offer so little support after the purchase. 

     

    Thank You,

    Scott

    S
    Scott5F8FAuthor
    Known Participant
    February 18, 2022

    BTW, I'll just add that I spoke to someone in Adobe Sales today, and he made it clear in our short talk that he was aware of the poor quality of their phone support. He made it VERY clear. So people are aware of it on the inside. 

     

    I'm just amazed.

     

     

    TheDigitalDog
    TheDigitalDog
    Inspiring
    February 18, 2022

    So first, this is the Photoshop, not Illustrator forum. And most here are end-users supporting other users. We are not Adobe and can't help you with your disappointment with their phone support. 

    IF you have a Photoshop issue and need help from other users: Ask. 

    If you have an Illustrator issue and need help from other users: Ask in the Illustrator forum. 

    If you're just here to rant, you're not going to get much traction. 

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