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Troy23948097xjow
Participant
January 18, 2023
Answered

Why is only one of multiple users being asked to enter a birthdate for ' recovery purposes'?

  • January 18, 2023
  • 2 replies
  • 242 views

This is a business account, I have 20+ users using multiple services, but only one person is being asked for their birthday. Is there a way to disable this so that they can use the product?

This topic has been closed for replies.
Correct answer SuJoshi

@Troy23948097xjow The prompt to enter DOB generally comes when the user is signing up for Personal Account using the email ID for the first time. It is for user and account validation. 

Please check if the user is using the correct identity type while accessing the account and confirm the workflow.

2 replies

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
January 19, 2023

@Troy23948097xjow The prompt to enter DOB generally comes when the user is signing up for Personal Account using the email ID for the first time. It is for user and account validation. 

Please check if the user is using the correct identity type while accessing the account and confirm the workflow.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 19, 2023

    i think users need an enterprise or federated id to forego the dob prompt, https://helpx.adobe.com/enterprise/using/switch-user-identity.html

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