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Troy23948097xjow
Participant
Jan 18, 2023 8:23 PM UTC
Answered

Why is only one of multiple users being asked to enter a birthdate for ' recovery purposes'?

This is a business account, I have 20+ users using multiple services, but only one person is being asked for their birthday. Is there a way to disable this so that they can use the product?

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SuJoshiCorrect answer
Community Manager
Jan 19, 2023 3:16 PM UTC

@Troy23948097xjow The prompt to enter DOB generally comes when the user is signing up for Personal Account using the email ID for the first time. It is for user and account validation. 

Please check if the user is using the correct identity type while accessing the account and confirm the workflow.

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2 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Jan 19, 2023 3:16 PM UTC

@Troy23948097xjow The prompt to enter DOB generally comes when the user is signing up for Personal Account using the email ID for the first time. It is for user and account validation. 

Please check if the user is using the correct identity type while accessing the account and confirm the workflow.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 19, 2023 12:05 AM UTC

    i think users need an enterprise or federated id to forego the dob prompt, https://helpx.adobe.com/enterprise/using/switch-user-identity.html

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