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stevelizek831737
stevelizek831737
Participant
October 3, 2016
해결됨

why isnt my membership renewal not recognized?

  • October 3, 2016
  • 1 답변
  • 226 조회

i have an enterprise account, and it is up for renewal. we have made all the admin changes necessary, and yet adobe cc still does not recognize my account insomuch that i have no products available and when going deeper, i am only offered free trials.

    이 주제는 답변이 닫혔습니다.
    최고의 답변: alisterblack
    1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.

    1 답변

    alisterblack
    alisterblack답변
    Inspiring
    October 4, 2016
    1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.
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