Why my Adobe Acrobat pro membership is not cancelled ?

Hi ​@RowenaForayang 

Thank you for reaching out.

Upon reviewing your account, I can confirm that you previously had an Acrobat Pro and AI Assistant plan associated with the Adobe ID used to post this query. As these plans were canceled within 14 days of the initial purchase, a refund has already been initiated from Adobe’s end.

The refunded amount will be credited to your bank account based on your bank’s processing timelines.

I hope this helps. Please let us know if you need any further assistance.

Regards,
^AN

Same here! How to request for a refund? Being charge despite cancellation within 7 day trial is such a deceptive practice.

Hi ​@Abir.bt 

Thank you for reaching out.

Upon reviewing your account, I can confirm that you currently have an active AI Assistant for Acrobat plan associated with the Adobe ID used to post this query.

Previously, you also had an Acrobat plan linked to the same Adobe ID, which was canceled on February 28. You initially started trials for both Acrobat Pro and the AI Assistant plan on February 24. However, only the Acrobat Pro plan was canceled, which is why charges are still being applied, the AI Assistant plan remains active.

Additionally, there appears to be a billing issue associated with this plan. You can resolve this by following the steps outlined in the following document:
https://adobe.ly/41fM9KW

I will also route your query to the appropriate community team, who will be better equipped to assist you further with this request.

Regards,
^AN