worst customer service

I know this is not a question but Adobe has the WORST customer service that needs to be addressed.   We had an employee die last year & we cancelled her Adobe subscription last summer.  This year (April) I received her annual renewal charge (that we already cancelled last year) on my company card. 

Three calls to Adobe trying to cancel.  First call made by our office manager & Adobe said they needed to text the dead employee to verify (not possible), or they needed to email her (again not possible since it had been nearly a year & her email was inactivated).  The office manager then called our IT to re-activate the dead employees email so we could cancel.  When the office manager called back, Adobe then said they needed the credit card holder to call.  So I had to make the third call (I'm the company VP and it's my company card that had the annual subscription) and they had the AUDACITY to ask that I provide a DEATH CERTIFICATE in order to cancel!   What universe are we in?  ADOBE CONTRACT FOR LIFE UNTIL YOU PROVE DEATH?  I'm looking for an alternative because this is beyond comprehension!