worst customer service for business EVER

Question

I have made two appointments to get help for the error messages I'm getting to access your software for our company, yet no one responded to set up a link or call to meet with me. We have 3 licences, and are getting messages that our subscription isn't registered, and something called Error 10000. I am extremely frustrated, there is no person to speak with, and we have deadlines to deal with. Your company has the worst customer service access in my 30+ years of professional experience.

Bani Verma · Answer

Hi there,

I'm sorry for the inconvenience. This error typically appears when Adobe apps are unable to connect to the server; essentially, they're offline and can't verify your subscription status.
To resolve this, please follow the troubleshooting steps outlined in the following Adobe help articles:
- https://adobe.ly/45XDkJo
- https://adobe.ly/40DhdnW

Please try the steps provided and let us know if the issue persists—we're here to help!

Thanks.
^BS

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