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Annika2180668392rb
Participant
Nov 17, 2021 7:42 PM UTC
Answered

wrong email

I got the creative cloud subscription. After completing it I saw that I had used the wrong email. 
I don't have a password for them. 
How can I change the email or delete the account so that the money is not withdrawn?

 

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kglad
kgladCorrect answer
Community Expert
Nov 18, 2021 4:24 AM UTC

you may be able to change your email (https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html), but if that's your only way to validate your identity using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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5 replies

mohamed24135073opik
Participant
Apr 21, 2022 9:48 AM UTC

TYPO in my email cant login or verify my account help plz

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Fivie21803246mf99
Participant
Nov 18, 2021 6:57 AM UTC

first of all you will try to sign on this email use the forgot password option (Link removed by moderator) and when you change the pass and access to sign in, so then you will change easily your email from your profile setting. this is the easy way.

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Nov 18, 2021 4:24 AM UTC

you may be able to change your email (https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html), but if that's your only way to validate your identity using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Translate
    mohamed24135073opik
    Participant
    Apr 21, 2022 9:51 AM UTC

    there is no chat box anywhere

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 21, 2022 2:24 PM UTC

    again, use a browser that allows popups and cookies.,

     

    or this will automatically open it (if you use a compliant browser), https://helpx.adobe.com/contact.html?rghtup=autoOpen
    and again, in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    Translate
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