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Participant
July 17, 2020
Answered

XD update fails with error 191

  • July 17, 2020
  • 1 reply
  • 607 views

Creative Cloud update of XD fails on Windows 10 with error code 191.

 

From the logfile: 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.3.12.5
FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.3.12.5). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRB0B7.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27323.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRB0B7.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27323.0_x64__8wekyb3d8bbwe}

I've tried all solutions in Error code 191 when installing XD on Windows and have run a repair on my CC app. Still no luck.

 

This is blocking me. Any ideas for next steps?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Sstern, please contact your companies help desk if you are unable to install Adobe XD.  It is very likely the UWP installations, outside of the Microsoft Store, are blocked.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 17, 2020

Sstern, please contact your companies help desk if you are unable to install Adobe XD.  It is very likely the UWP installations, outside of the Microsoft Store, are blocked.