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Participant
November 4, 2021
Question

You don’t have access to manage preferences for Syncing

  • November 4, 2021
  • 1 reply
  • 1184 views

Any idea how to enable Syncing for a Teams user account??

 

I want to sync files from my old individual Adobe license to my new Teams user account. But the new user account appears to have no syncing rights and I can’t find out how to enable that.

 

When I log in to Creative Cloud desktop app with old account I can click File > Open Sync Folder and save the files to computer. But when I log into the app with the teams user account, I can't click Open Sync Folder.

In File > Preferences > Syncing, I get this message: You don’t have access to manage preferences for Syncing.

 

With the individual account I have syncing rights and with the Teams user account not, so it’s not about Admin rights on the computer.

 

I tried all the below:

 

Nothing changes. There should be a way to enable Syncing for a Teams user account right?
Any help much appreciated! Thank you...

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1 reply

Participant
September 15, 2022

I need help with this as well!