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Participant
Jan 17, 2024 9:43 PM UTC
Question

Your License Has Expired after Windows Update KB5034123

One of our systems installed the KB5034123 update for Windows 11 yesterday. Immediately after restarting, all Creative Cloud apps are now saying that "Your License Has Expired" and to contact your IT administrator for access. 

 

The problem is that there is nothing wrong with the licenses. They are still active and work on other machines without this update. I've tried nearly everything I can think of and find to resolve this issue. Including...

 

- Signing out and back in

- Reinstalling CC and all apps

- Trying another Adobe account with an active license

- Checking hosts file for Adobe entries

- Deleting old cache folders

- Deleting Adobe user certificates

- Deleting Adobe credentials in Windows credential manager

 

We are completely dead in the water with using any of our Adobe products on this machine and desperately need a solution. 

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6 replies

Kevin Stohlmeyer
Community Expert
Community Expert
Jul 29, 2024 1:05 PM UTC

Have your admin run the Creative Cloud Cleaner tool and then redeploy the install packages.

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Participating Frequently
Jul 29, 2024 11:40 AM UTC

Hi Patrick, Did you get the solution, we are also facing same error.

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kglad
Community Expert
Community Expert
Jan 17, 2024 10:57 PM UTC

the admin should contact adobe support.

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kglad
Community Expert
Community Expert
Jan 17, 2024 10:57 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Participant
Jan 17, 2024 10:45 PM UTC

I'm not the admin anymore, but I'm in contact with the person who is. We are on an enterprise subscription. 

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kglad
Community Expert
Community Expert
Jan 17, 2024 10:07 PM UTC

are you the admin of a teams or enterprise subscription?

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