Your organization does not allow access to third party applications" when registering for Adobe MAX – App Integrations already set to Allow

Question

I'm the System Administrator for our organization. When signing in to register for Adobe MAX, the Adobe sign-in page (adobeid-na1.services.adobe.com/ims/fromSusi) shows: "Your organization does not allow access to third party applications."

What I've already checked:

Admin Console → Products → App Integrations is set to "Allow users to access all app integrations"
"Organization settings → Skills → 3P Connectors" does not appear in our Admin Console
Selecting my personal profile (same email) instead of the business profile is also blocked
Adobe chat support referred me to the community

How do I enable third-party app access for our organization so users can register for MAX? If this needs a backend change, can an Adobe staff member escalate it?

AnkitVerma · Answer

Hi ​@NCHostmaster,Thank you for reaching out, and sorry about the trouble with your registration. It's frustrating to see this message when App Integrations is already set to allow and you've tried the personal profile as well.To help us understand where this is happening, could you please tell us the page or link you start from when you register for Adobe MAX, before you land on the sign-in screen?We'd also like to look at your account details directly. Could you please send me a private message with the email address you use to sign in and your organisation name? Click on your Profile Avatar and on the profile page, you will see a button "Send message". Kindly avoid sharing these details in this thread.We'll review this on our side once we have those details. Please let me know if you need further assistance.Thanks,^AV

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