"Your renewal is past due."

Question

Hi Guys,

So I have to contact an account manager to renew a subscription? I can't just update the details? I have to actually wait for someone to talk to me over the phone? What is the point?

Can my account manager (Jyotsna) actually email me back. As I emailed him and still have not gotten a response.

Bani Verma · Answer

Hi there,

As you have mentioned, you need help in renewing your subscription. However, you are unable to reach your account manager.

I recommend contacting the support team directly to resolve this issue. To get started, please go to the support tab in the Adobe Admin console, start a chat, or click here.

Hope this helps.

Thanks,

^BS

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