이중결제

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매월 3일 ,25일 두번씩 결제가 되는데 25일건은 안보이스 확인도 안되고 대체 뭔지를 모르겠어서요 빠른 확인 부탁드립니다

John T Smith

Community Expert

This is a public forum, not Adobe support
Do you have another email address and Adobe account?
This link will help you find the account that is charging your card
https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

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A

AnkitVerma

Community Manager

Hi @fantastic_Starbe9d,

Thank you for reaching out, and we’re sorry about the unexpected second charge on the 25th. We understand how worrying it is to see a payment you can’t identify.

To look into this properly, we’d need to review your account and billing details, which we can’t do here on the forum. Please log a support case from the Admin Console (Admin Console > Support). It would help to include the dates and amounts of both charges, and the invoice or order number for the 25th charge if you have it.

Please let us know if you have any questions, we’re happy to help.

Thanks,
^AV

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kglad

Community Expert

check to see if you have two (eg, acrobat and ai for acrobat) subscriptions, https://account.adobe.com

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