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Flash Player 10 not working in some sites, working fine in others

Forum|Forum|15 years ago
June 6, 2010
3 replies
13329 views

Lately I've been having problems viewing videos with Flash Player on many sites in which they viewed fine previously. What I see is a solid black rectangle the size of the video screen. No Player controls. Nothing. I have looked at the page code, but found nothing out of the ordinary. The system on this machine is XP Pro with SPII, and the problem occurs whether using IE 8 or Firefox 3.6.3. The "about" display showed that I had Falsh Player 10.0.32.18 installed on my system, so I downloaded 10.0.45.2 and installed it, hoping that would resolve the problem. Nope.

Presently, going to http://www.adobe.com/software/flash/about/ via either IE of Firefox shows that I have version 10.0.45.2 properly installed. The animation plays fine in both browsers.

Today a friend of mine graduated from Temple University in Japan, The graduation cerimony was streamed live (3:30 in the morning my time). I could not watch it. That site was http://www.tuj.ac.jp/graduation2010/video.html The hosting site is UStream, specifically http://www.ustream.tv/channel/tuj-2010-graduation I cannot get any videos on UStream to open. All I see is a black rectangle. My friend's mother had no problem wathing the cerimony with Firefox on her laptop.

Other sites that worked fine recently but no longer ply videos at all on this system are Fox News and NBC News. I have no problem watching Al Jazeera news videos, but their videos post on UTube. I have no problem watching videos on UTube. BBC news videos also run fine, as do videos from many other sites. It makes no difference if I accept or block cookies on the sites that cnnot play the videos. What is different about these sites than the others?

I have read two related threads here, Problem with sites not loading Flash... and Flash videos not working on espn.com in any browser , but neither of them had any relevant help to my problem. Re: Flash videos not working on espn.com in any browser Re: Player won't startThe second thread concerned a problem loading videos from ESPN, giving the site

http://espn.go.com/video/category?id=3461971 as an example. but I have no problem watching videos on that site or any other videos on ESPN. Instructions given in the first thread said to delete several files from the C:\WINDOWS\system32\Macromed\Flash folder, but I had none of the files lilsted.

Is there somthing in my Registry that needs to be tweaked? Is there someting that my antivirus program (Bitstream) may have whacked? I really would like to fix this problem.

Thanks — Tony

This topic has been closed for replies.

Correct answer

You are most welcome. Adobe really needs to do a better job of explaining the

consequences of making changes to the settings in it's Global Settings Panel.

V

Valkyrie_X

Participant

Hi everyone, I have the same problem, I can watch videos on some websites (such as youtube via ktunnel) and cannot watch videos on other websites -youtube not via ktunnel, by DNS or websites with high quality videos. I've checked add ons, installedflash player again and again, and also checked the Flash folder (flash10i.ocx - flashinstall - flashplayer.xtp - flashutil10i_activex - flashutil10i_activex.dll - flashutil10i_plugin - npswf32.dll) and finally check my antivirus + firewall shit. Nothing happens. I've fed up with this situation. Hope anybody can help me, thanks!

A

Anonymous

Hi, you could check your add ons and make sure you have Shockwave Flash Object Enabled.

eidnolb

A

Anonymous

If a webpage with the same flash content does not work in all browsers, (Chrome, Opera, IE, Firefox, Safari, etc), go to Adobe's Global Manager web page: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html or just right click on the blank Flash player and select " Global Settings", navigate to Global Storage Settings Panel and check the box that says "Allow third party flash content to store data on your computer". This setting applies to your user account ONLY and will have to be checked on every instance of a new user account on your computer(s). While you are there, check the " Never ask Again" box. This will prevent every new site you visit from prompting to allow storage on your computer. ( who cares, it's a temporary allocation). Also check the third box " Store common Flash Components...." (why wouldn't you want this?)

ChariottAuthor

Participating Frequently

Thanks eagle100_3

That was a wicked simple fix, and it worked beautifully!

I had my Global Storage set to disallow third party Flash content storage in what I thought was a privacy/spyware safequard meassure, although I had allowed "store common Flach components". As you said, "why wouldn't you?" I also had "Never ask again" checked, so I really only needed to make one change. After I changed my Global Storage settings as per your suggestions, I immediatly went to several sites where previously I could not open any Flash videos and found that with the changed setting they all opened normally and quiickly. Brought a big smile to my face.

In my Global Storage Settings I was not able to reset my disk allocation amount, which was and remains set to "none". I don't know why I cannot change that, but as all Flash videos now open normally in my browsers with a setting of "none", I don't see that I need to worry about changing it. Fox news did ask to save data to my system, and I clicked to deny it. The video opened and played normally without allowing anything to be saved. You said Flash storage is a "temporary allocation". I'm still apprehensive about spyware coming in through flash content storage. Is this a non problem? If so, I may tackle the allocation setting next.

Thanks again for your help!

Tony

A

Anonymous

Correct answer

You are most welcome. Adobe really needs to do a better job of explaining the

consequences of making changes to the settings in it's Global Settings Panel.

A

Anonymous

Hi, thanks for the complete information. Using IE, go to Tools, manage add ons(all add ons) and find Shockwave Flash Object..ActiveX Control...it should have Flash10e.ocx listed which is the vs 10.0.45.2 and must be Enabled.

Next, go to C:\Windows\System32\Macromed\Flash Right click on the Flash folder and Open. Post back all files listed there. Sometimes during an Uninstall/Install an old Flash file may not have been removed.

The Anti-Virus Bitstream could be causing a conflict. Do you have any other Security on your system? Does this AV also have it's own Firewall? If you have a version number, that would be helpful. While you are getting the above info for me,

I'll check on Bitstream.

On the site UStream, you might take a look at their system requirements.

Thanks,

eidnolb

ChariottAuthor

Participating Frequently

Thanks for your very quick reply eidnolb

In IE add-ons I show Shockwave Flash Object — Active X Control 10.0.45.2. enabled.

In C:\WINDOWS\system32\Macromed\Flash I have the following items listed:

FlashPlayerTrust (a folder)

NPSWF32.dll

FlashUtil10e.exe

NPSWF32_FlashUtil.exe

uninstall_plugin.exe

install.log

Flash10e.ocx

flashplayer.xpt

I miswrote before. The anitivirus program is BitDefender 2010. (Bitstream is a font software comapny, a competitor to Adobe Fonts. Um . . . sorry.) I've had problems with BitDefender Antivirus whacking my system in various ways, generally via changes to the Registry.

On the UStream site I found the following page — Can't See/View a Stream. I was excited because I have the Adblock Plus extension added to my Firefox, but changing the settings for Adblock Plus had no effect.

I have both Ad-Aware Pro 8.1.4 and BitDefender 2010 on this system, the two setup to be compatable (Ad-Aware's antivirus is disabled, for instance) and no firewall for either. Infact, no software firewalls are active on this system. The router's hardware firewall is the only firewall activated, and other computers accessing the internet through the same router have no problem viewing videos.

Thanks — Tony

. . . And an aside. How come my profile icon doesn't display in threads? Is there a setting I need to change?

A

Anonymous

Hi again, You are ok on the Shockwave Flash Object in IE. Regarding the Flash files for FF, if the NPSWF files after a right click and a click on Properites are vs 10.0.45.2 then those would be correct. However, it is questionable whether the

FlashPlayerTrust is needed anymore or not. Leave it for now, if it becomes a problem it can be removed.

The Flash files for IE are missing the Uninstall_ActiveX.exe file. You may want to re-check to see if perhaps you overlooked it.

Using FF, look for the plug-in SWF vs 10.0.45.2 and make sure it is listed and Enabled.

Now, BitDefender was causing problems with users that I worked with on FF. I'll have to check some info, but BitDefender was blocking the Install of that SWF plug-in into FF. I don't recall off hand how they resolved it, but will find out for you.

I wouldn't be too sure on Ad-Aware & BitDefender not conflicting. If you have the Anti-Virus component of Ad-Aware disabled, then why even have it Installed? Just asking, as that would be my opinion.

Now on the Router, even tho you have no problem with viewing videos, streaming is a different format and that Firewall may interfere. I don't know for sure, just go by the requirements of UStream or the site you are streaming from.

On adblock and adblock plus. I don't know the difference, but adblock to me is Flashblock. After we confirm your Flash files are all correct and the add ons, then we need to address the BitDefender.

You have several issues that need addressed, so we'll take one at a time.

On the profile icon, you mean avatar? I'll have to check. Have thot about one for myself, but always run out of time:-)

Thanks,

eidnolb

I'll get that info on BitDefender, while you are checking on some of these items.

Message was edited by: eidnolb

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