Legend

Question

Flash Player 11.3 Status - Updated 8/2/12

Forum|Forum|13 years ago
June 16, 2012
52 replies
243395 views

First, we apologize for any problems that you may be encountering with the latest version of Flash Player 11.3. We've been working around the clock to resolve these issues and I'd like to update everyone with our current status.

Flash Player 11.3.300.268 (Mac and Windows, all browsers) was released on July 26th, 2012 to address the following issues:

Various general stability and rendering issues

Flash Player 11.3.300.270 (Windows only, for all browsers except Chrome) was released on August 2nd, 2012 to address the crash that occurred in FlashPlayerUpdateService.exe on some systems. No other changes were made.

We'd like to get your feedback. Please let us know how this release works for you by responding to this thread or creating a new thread or bug report if a new problem is occurring.

Thank you. I will update this post as additional information becomes available.

Updated 6/19/12 - Flash Runtime blog post: Update on Flash Player 11.3 and Mozilla Firefox Issues

Updated 6/20/12 - Added link to Flash Player update for Firefox stability issues

Updated 6/22/12 - Added link to the audio update post

Updated 6/28/12 - Added information on planned release

Updated 7/11/12 - Added information on the new Flash Player 11.3 update

Updated 7/26/12 - Added information on Flash Player 11.3.300.268 and FlashPlayerUpdateService.exe workarounds

Updated 8/2/12 - Added release note for Flash Player 11.3.300.270 and the fix for FlashPlayerUpdateService.exe

This topic has been closed for replies.

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S

sia1989

Participant

Pelase help me:

I have problems with flash player in both Firefox and IE. Each time I install Flash player it works only for the same day and the next day no flash files are played and I receive the notification that I don't have flash player. I check my add-ons and there's no flash player there! But in control panel> programs and features I have them installed but the icon is somehow missing! I'm tired of removing and reinstalling F player everyday! My OS is Win 7 32 Bit. Each time I install the latest F player available. Please Please Please help me!

J

jobrco

Participant

I installed the 11.3.300.265 build Plug-in and ActiveX versions for IE8 and Firefox 13.0.1 respectively. Installation worked perfectly and after checking the main web sites I use the the issues with distorted sound have been fixed. Thanks very much! System specification as follows

System Manufacturer:	Dell Inc.
System Model:	Latitude E6500
BIOS:	Phoenix ROM BIOS PLUS Version 1.10 A14
Processor:	Intel(R) Core(TM)2 Duo CPU	T9600 @ 2.80GHz (2 CPUs)
Memory:	3572MB RAM
Page File:	1476MB used, 3976MB available
DirectX Version:	DirectX 9.0c (4.09.0000.0904)

[Display]

Processor:	Intel(R) Core(TM)2 Duo CPU	T9600 @ 2.80GHz (2793 MHz)
Operating System:	Microsoft Windows XP (Service Pack 3)
DirectX version:	9.0c
GPU processor:	Quadro NVS 160M
ForceWare version:	176.07
Memory:	512 MB (256 MB Dedicated)
Video BIOS version:	62.98.68.00.04
IRQ:	16
Bus:	PCI Express x16

J

joshs95579915

Participant

I downloaded the 11.3.300.265 test build sent to me by Chris Campbell. This fixed my choppy sound issues on Firefox. Windows XP Pro SP3. Note I tried the update to 11.3.300.262 and that did not work. Reverted back to 10.3 then used link sent to me to upload to the test version of 11.3.300.265 and I'm back to normal. Thanks!

A

Anonymous

I was having a problem with FlashPlayerUpdateService.exe crashing repeatedly and apparently randomly. I spoke to Chris and tried installing V 11.3.300.265. This did not solve the problem. I am attempting to get a debugging dump but this system is configured for debugging other software and I am having problems getting the process to dump. I will update if I get more information.

G

gstahl

Participant

I have had the same problems on my research office computer and also my home computer. The new file sent by Chris has worked on my office computer and I have not seen any "errors" show up on this computer for two days. However, the same file has not worked at home. Amazingly, I'm running the same browser and OS on both computers. I have no idea what that means, but am glad my research computer is 'fixed', knock on wood.

M

MelM27

Participating Frequently

I am on a pc-laptop, XP home version SP3, and had the stuttering echoing sound issues and video lags and freezes with the 11.3 version. I downgraded to 10.3 and had no more issues. (never had them before until the 11.3 came along). Then yesterday with the latest 11.3 update with reported fixes for Firefox users, I went ahead and installed it. Same sound and video issues came back. It did not solve the issue for me unfortunately. Going back to 10.3 again and hope another update with a solution to this comes soon. Thanks for working so hard in trying to figure out a solution to this!

B

buskerdog1

Participant

We have 11.3.300.257 and have been seeing stuttering, buffering and freezing on the PC even with low or moderate bitrate videos. These same videos play perfectly on the Mac. Could this issue be related? I'm trying to roll back to an earlier version to test if it's 11.3 that's doing it.

A

Anonymous

Our issue relates to video conferencing rather than video playback, so I’m not certain if related.

Thanks,

Dana

A

Anonymous

It appears that most posts refer to problems associated with viewing videos. My XP Pro is crashing without any video use.... just using Firefox or Outlook Express. It's becoming tedious.

G

gstahl

Participant

Chris,

I have downloaded the Flash Player 11.3.300.265 Plugin for Windows at home and there has been little change. I only get 2-3 popups about the "ERROR" per day, so that is a decrease in the frequency at least. I have just loaded the new plugin here at the research office computer and will let you know if there is any changes on the XP window machines here.

S

stinky_jim

Participant

Chris:

I tried the 265 beta release. No fix to my problems. In fact, it is worse. Youtbue videos do not load at all, whereas previously I was only missing the audio (Firefox 13.0.1, Win32 Vista)

I downgraded to Falsh 11.2.202.235 and all is well.

Thank you for the status update.

A

Anonymous

Chris, I downloaded the installer Flash Player 11.3.300.265 Plugin. There is no change whatsoever to my nearly constant Firefox crashes on my XP Pro. I use an old version of Firefox (3 something) due to later incompatabilities with Roboform given that I have many hundreds of logins stored.

Please advise and thank you in advance.

A

Anonymous

Hi Chris,

I have tested Flash Player 11.3.300.265 (verified) on both Internet Explorer 8.0 and Firefox 13.0.1 - much improved overall sound (no longer tinny), but still some intermittent audio skipping / rolling / sticking / static.

XP SP3

R

Reztu_Primadyta

Participant

thanks, finally my firefox not crashing anymore. Last week ive downgraded to 11.2 after having some problems with content on facebook. Now i ve installed the 11.3 update. thanks once again

A

Anonymous

We are experiencing similar issues when using Flash 11.3 (as well as 11.2 and 11.1) regardless of browser or platform (Windows/OSx). We use Digital Samba's Onsync offering with Flash Media Interactive Server 4.5. Audio often fades in and out or sounds, tinny or like the latest electronica album and during a video conference, when audio is introduced, the video becomes degraded, jerky and out of sync. Although it is the last version that works, we would rather not have to tell our customers to downgrade to 10.3.

Thanks,

Dana (Director of Quality Assurance)

chris.campbellAuthor

Legend

@sgarciaDev - Are you encountering the audio skipping and distortion with just Flash Player 11.3 or does this also occur with previous 11.x builds?

@ijustam - Dana, it sounds like you are encountering another issue since it's present in previous 11.x builds. Would you mind opening a new bug report on this at bugbase.adobe.com? Please post back with the bug URL so that others affected can add their votes and comments.

chris.campbellAuthor

Legend

Updated original post with our current status and request for users willing to test the build before released publically.

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