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Question

Flash player causes IE7 to crash

Forum|Forum|18 years ago
December 14, 2007
49 replies
9292 views

I use Win XP Home with SP2 and IE7, on a 2 week old PC (so both were OEM loaded).
I have installed Flash Player in order to get a decent experience from websites.

On one site - and one site only - anything from 15 to 120 seconds after the home page has loaded, I get a message that "IE has encountered a problem and needs to close". By sending an error report to M/Soft and then getting the message box with a 'More Information' option, every time this says that it is Flash Player that has caused the crash.
I am directed to the Macromedia/Adobe site to update Falsh - but I already have the latest verison installed. My version in the Windows/System32/Macromedia/Flash directory is Flash9e.ocx.
Based on tips seen elsewhere, I have even added a copy of this in the same directory and renamed it as Flash.ocx.

Further more, I have uninstalled (using the Adobe/Macromedia special uninstaller) and then re-installed (every time downloading a new copy of Flash from Adobe and/or Macromedia) at least 6 times in the last 10 days, each installation being clean, with no programmes running and no anti-virus or anti-spyware software running at all.

This is driving me absoutely potty, as no-one can offer any help - not Adobe e-mail Technical Support, not MIcrosoft, not the PC supplier, not the wesbite where the problem is, no-one.
Yet it is a real problem but no-one is prepared to take ownership of it.

Has anyone in the communities got any ideas as to how to solve this?

Many thanks
bolehill

PS: Neither Flash nor IE7 were upgrade installations - they were installed as new.

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A

Anonymous

Thanks budy

S

sh44nu

Participant

Congratulation Gud Job

L

Louis_Peterson

Participating Frequently

This seems to be a common problem, I have to admit i suffered from it too. I wasn't as dedicated to resolving the problem and just reverted to IE6 and Firefox!!!

The problem eventually fixed for me after formatting my computer, i can only assume some drivers were conflicting with the operation of flash player in IE7.

D

Dynofusion_Com

Participating Frequently

Thanks

H

Helen_BLH

Participating Frequently

I ve got the same problem with my configuration. Will it be a service pack or something?

X

XLNET

Participating Frequently

Same problem here:
3.2GHz single core P4, 2GB RAM, Vista SP1, IE 7
when I load website with flash banners - it's causing 100% CPU load.
I've done countless tests and it's not related to flash fps (tested from 15 to 120 fps - still the same). IE RAM usage goes to over 100MB until it finally crashes.

M

Miss_Danni

Participating Frequently

Great Fix!

---------------------------------------
Originally posted by: bolehill
Hi Cooter

Well, it looks like I have fixed the problem too, but not quite in the same way as you did - although what you suggested led me there eventually.

Having read your message, I downloaded the Device Cleaner software and then read the ReadMe file that came with it. I don't have either NTI or nvidia drivers for my graphics card, but I have an Intel Express Chipset.

So on reading the file, I just wondered if my Display Adapter driver needing updating, so I went via My Computer; Mange; Device Manager; expanded the Display Adapter and right clicked the resulting driver. From this menu, I went to Properties and then the Driver tab of this. I then selected Update Driver and let Windows do its stuff, allowing it to search for an updated driver. Hey presto, it found one somewhere on the system (it definitley did not go to the Internet), and, having rebooted after the driver update (as required by the system), I can now access the website that caused the problems without IE7 closing straight away.

So it appears that the iesue is around a conflict between the main dispaly adapter drivers and Flash and the way round this is to make sure that the display adapter driver is 110% up-to-date (and in your case, also that there is no trace left of the old driver).

Maybe this will help others....?

Cheers
Bolehill
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N

Neticulis

Participating Frequently

Hey bolehill, that worked perfect for me! I have another computer that has had this problem for a long time, never figured it out until I found this post!

A

Anonymous

cool

P

prithvis

Participating Frequently

bolehill : thanks for helping evryone out

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