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Participant
April 25, 2007
Answered

Flash Player Downloading, but can't see content.

  • April 25, 2007
  • 121 replies
  • 41181 views
I have been trying to install Flash Player for three days now. I have gone through every support step that was listed and still I can't see any content. Started with the install, didn't work; next came the unistall and reinstall didn't work. Upgraded browser, didn't work. Checked IE settings, didn't work. Checked Admin access, didn't work. Look in registry (as per adobe support instructions), nothing wrong. I also have Norton Internet Utilities and I went into the firewall settings and allowed all active x and flash content, still nothing.

Please, please, please, help!
    This topic has been closed for replies.
    Correct answer s83982c
    SubInACL worked great, but you need to follow through with all the steps Darren gives you to make sure that you are not running the fix without having the conditions. Kudos to Adobe for taking the time to call from CA to PA and fixing a Microsoft problem! If more companies support pages were like this, there would be a lot more happy users. Listen to what Darren has to say, he knows what he is talking about. Well, again, thank you to Adobe and happy flash design!!!

    121 replies

    Participant
    September 5, 2007
    Does Anyone else have this problem?- When I try to play my games a box from windows comes up and says "MACROMEDIA PROJECTOR" .is not working. I downloaded Adobe flash player 9. And didn't have a problem before downloading 9. Can anyone help please?????Thanks so much
    September 4, 2007
    No WinXP Home SP2 help... have read a lot of users asking for help on this.

    Some steps will be appretiated.
    Participant
    August 27, 2007
    VISTA SOLUTION
    Darren, I hope you haven't gotten tired of hearing this ... you are a lifesaver! For all other users, there is hope! I am running Windows Vista Ultimate (IE7) and had the typical symptoms ... registry admin issues, etc.

    From what I could tell, this is how Darren corrected the issue:

    1. Downloaded and ran Flash uninstaller (now available on Adobe's site - he recommended against using uninstallers found elsewhere on the web for obvious reasons)
    2. Downloaded and unzipped the SubInACL script (as referenced in previous posts ... I believe he downloaded from "supportflash dot com slash reset_min dot zip")
    3. Ran "reset_minimal.cmd"
    4. Reinstalled Flash Player from the Adobe site ...

    VOILA!!! Thanks again, Darren!
    Participant
    August 19, 2007
    I have Windows XP Home on my PC and have Flash player installed but cannot view Flash content, specifically on mtv.com. I've tried uninstalling and installing, using "RegSeeker" to fix my registry and used SubInACL, all to no avail. Help on this issue would be greatly appreciated.
    Participant
    August 13, 2007
    Darren,

    I've got Vista, and have run into the Registry issues described above. I'm assuming because you deal with each of these privately that there's a different solution for each person?

    Any help is appreciated. I already sent you a private message.
    Participant
    August 12, 2007
    Thanks so much to Darren for helping us get this problem fixed. He took the time to call us & walk me thru exactly what to do & got it fixed in no time. Really...thank you very much, Darren for going beyond the call of duty for me & many others.
    Participant
    August 8, 2007
    I'm having a problem similar to Fee227 -- FP works fine for one user but not for another on the same PC.

    Here is some history:
    My PC is running Windows XP Pro SP2 with IE 7.

    One day IE crashed and I clicked the button to submit the error report to MS. It then gave me a link to a page that said the problem was with Flash Player and there wasn't a known solution but there was a new version of Flash that might resolve the problem. So I installed the latest version of FP and it works fine when logged in using my user account. But now, when my wife uses the same PC under her account, she can't see Flash content on some web sites. If I go to the same web site when logged in under my account it works fine. I tried re-installing Flash while logged in under her account and it seems to install correctly but when she goes to those web sites she still can't view flash content (the site says she needs to install the latest version of flash).

    Both user accounts are administrators so it shouldn't be a rights issue. I just can't understand why it works for one user and not the other on the same PC???

    Do you think the MS registry fix utility will solve this problem?
    Participant
    August 9, 2007
    I followed the instructions at this site and it fixed the problem. Again, thanks to Darren for posting this info.

    http://www.supportflash.com/SubInACL/reset.html
    August 7, 2007
    Sigh, well my supposed fix lasted one day so I sent a PM to Darren. What a good guy! He must be swamped. Kudos! Jennifer
    Participant
    August 8, 2007
    I checked the registry with the example given and everything matched up. I tried to uninstall and still having trouble with downloading flash 9. My problem is that I am not even getting a download window at all. I am running windows xp media center version 2002 service pack 2. Darren, please help me out.
    Participant
    August 7, 2007
    Darren McNally,



    I was reading on the Adobe support forum and have read all the information. The Microsoft “fix” is for XP Professional, I have XP Home. My permissions seem to appear as the ones in the example, but I’d sure like to see a registry example from a user running XP Home, if you have one. When using the flash player, it keeps freezing up…when I check it on your site it runs a little jerky at first and then smooths out and runs fine. But in the real world, it runs for 2 seconds, freezes for 10 seconds, runs for 4 seconds, freezes for 15 seconds, etc. Any help is definitely greatly appreciated. I sent you an email from the address listed above and it was returned as undeliverable. Thanks

    Participant
    August 7, 2007
    I too am having the same problem with XP Home. The weird thing is that one account it works on perfectly, the other two accounts, I am not able to use the flash player. Doesn't make sense and would greatly appreciate any help with this.