A

Anonymous

Question

Flash player invisible on liveleak.com

Forum|Forum|14 years ago
March 29, 2011
2 replies
14030 views

I'm running Win XP Pro SP3 and all the latest patches. I use Firefox 4 and everything functions correctly except on http://www.liveleak.com

Regardless of which video I choose there, all I see is a blank section where the player should be, but I do get audio. I've tried running FF4 in Safe Mode i.e. with all add-ons disabled, but the problem persists.

I've reinstalled Flash player several times and as you can see from this screenshot, I have the correct version installed:

http://img151.imageshack.us/i/flashversion.png/

I used the uninstaller downloaded from http://kb2.adobe.com/cps/141/tn_14157.html and rebooted prior to reinstalling again, but to no avail.

The flash test page @ http://www.adobe.com/software/flash/about/displays a blank space where the version should show so presumably, something is amiss.

Also, videos at liveleak.com play correctly in IE8, so it appears to be some kind of compatibility problem between FF4 and Flash.

Anybody else have this problem?

This topic has been closed for replies.

A

Anonymous

This is an update on my previous post to this one.

I've done some more troubleshooting, but all to no avail so far.

I now have Nvidia driver version v266.58 which is the latest WHQL certified drivers for my 8800 GTX with 768MB RAM.

I also tried clearing cookies, history and cache on Firefox 4, but no joy.

In addition, I created a new Profile on Firefox in accordance with instructions @ http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting?s=reinstall+firefox&as=s#w_6-reset-your-firefox-settings

Also of interest is that I can play the flash video on the Jing player without any problems @ http://support.mozilla.com/en-US/kb/Managing%20profiles#w_starting-the-profile-manager

I checked the Shockwave installation and the animation plays correctly on the Adobe site. The animation doesn't appear at all for the flash site though.

Ironically, flash works correctly on my other PC which I just checked a few minutes ago. I can also play videos at liveleak.com using that. Both systems run Win XP SP3 fully patched and Firefox 4. I do however have a different AV on the other machine namely Avast. I used to have it on this one too, but startup times were unacceptable with it on this system taking up to 3 minutes before I could use the machine, so I switched to using AVG. I disabled the AVG's Resident Shield just in case that was the cause, but no joy unfortunately. I also disabled AVG Watchdog via MSCONFIG which disables everything on AVG, but that didn't make any difference either.

I shall persevere.

A

Anonymous

Hi Do you have the hardware acceleration turned off or on? For now, I would turn it off, especially since you've updated the driver.

go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
then UNcheck the hardware acceleration in Display Settings.

What is the Jing player? A sample video on FF? Or an Installed Player on your computer?

I checked the Shockwave installation and the animation plays correctly on the Adobe site. The animation doesn't appear at all for the flash site though.

Which animation site is that?

The animation for the flash site you mentioned, that is the "about" site, I am assuming.

Yes, Avast is resource heavy and I had to remove it also a couple of years ago due to that.

Is AVG the free version? The Resident Shield is the AV engine and that hasn't interfered other than I have users disable it when Uninstalling/Installing Flash Player. The addons/plugins/extensions in FF from AVG that can cause issues. Like the following.

Now Disabling may not be related to liveleak, but it won't effect the Resident Shield or the protection of your computer. It's worth a try:

LinkScanner:
Open AVG User Interface.(Right Click to Open)
Double-click on the LinkScanner.
Un-tick the option Enable AVG Search-Shield and Enable Active Surf-Shield.
SAVE THE CHANGES

Add Ons Disable:

AVG SafeSearch
AVG Security Toolbar
AVG Security Toolbar BHO

Something is conflicting with FF4.0 at that site and also preventing you from seeing the Global Panel Settings. I don't think AVG has anything to do with the Panels, but may with liveleak.

I have a thread that I will link to after you check the above items.

Thanks,

eidnolb

A

Anonymous

Well, as mentioned before, there's nothing visible on that site you linked to so I couldn't disable h/w a/h there, but I loaded a flash video on telegraph.co.uk instead and disabled it there instead. It doesn't make any difference of course.

Jing player is the player Mozilla uses to instruct users how to troubleshoot visually. It's embedded on that link I gave you.

The Shockwave test site can be found @ http://www.adobe.com/shockwave/welcome/ The animation plays correctly as can be seen in this screenshot: http://img687.imageshack.us/i/shockwavetest.png/ But if I click the link on that page to go to the Flash site, nothing appears (I should see a revolving "F" I believe?).

I didn't install the Linkscanner when I installed AVG because I know from past experience that it causes problems. Neither do I have any of the other AVG plugins you mentioned.

Thanks for your help once again.

A

Anonymous

Hi, Well either the Shockwave Flash plugin is not Installed or it's not Enabled. So I would check that first.

If it's Installed and Enabled, then I would suspect FF4.0. Other users are having issues with FF4.0. One has Uninstalled it and reverted back to the previous vs. Another didn't want to lose all of the Settings/Date/Bookmarks, so is waiting and using IE, waiting on a fix from Mozilla. Another had to Uninstall "Better Privacy", disabling didn't do it. Once he did that FF4.0 worked fine with Flash Player.

That's all I can remember on that at the moment.

Thanks,

eidnolb

A

Anonymous

Thanks for the suggestions, but uninstalling Better Privacy didn't make any difference. Also, Shockwave is installed correctly as you can see from my previous screenshot.

I notice too that the flash player manager also shows a blank space on the Adobe site: http://img809.imageshack.us/i/managerinvisible.png/

Strangely enough though, I can play flash videos on http://www.telegraph.co.uk/news/ and access the flash manager as can be seen here: http://img849.imageshack.us/i/telegraph.png/

I think FF4 has a mind of its own.

A

Anonymous

Hi, I love new Technology, but wasn't thrilled seeing IE9 and FF4.0 come out at the same time:-) Since the browsers are Flash Player's home, so to speak. At least it's the "Control & Command"

Having little problem with other sites with FF4.0, I wouldn't think liveleak would require a Setting in one of the Panels.

I know you said you get a blank space on the main site, try one of the individual panel links to see if that makes a difference.

You could check this Panel and if both boxes aren't checked, see if allowing those makes a difference.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

This one is for Trusted Sites: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

If you can't open those Panel sites, it sounds as if the Shockwave Flash plugin is not being recognized even tho it's Installed and Enabled. You don't have more than one listing do you? Is that plugin vs 10.2.153.1?

I think FF4.0 & IE9 are both having "growing pains":-)

See if this helps. I haven't been over to FF for 3-4 days. Last time I entered in the Search" FF4.0 not working" and 262 posts came up.

Thanks,

eidnolb

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