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Feb 20, 2022 7:58 PM UTC
Question

Can't install apps

Hi. I just bought one month of the 3D texturing pack for individuals (if I remember correctly) but when I press install, it opens the creative cloud app but I can't see any of the 3D texturing apps. I can only see the apps that I already had, like photoshop, premiere pro etc. So I can't install anything. How do I solve this? I had the other apps through my school but I was using the same account as the one I used to get the 3D texturing pack. I hope someone can help me 🙂 

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4 replies

Peru Bob
Community Expert
Community Expert
Feb 21, 2022 2:49 PM UTC

I'm'moving this to the Substance 3D Plugins forum.

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Peru Bob
Community Expert
Community Expert
Feb 20, 2022 11:24 PM UTC

Adobe Substance is not part of Creative Cloud. If your school has the Higher Education Creative Cloud All Apps EDU plan, then you can get it through your school.

 

See here:

https://helpx.adobe.com/creative-cloud/faq/substance-3d-faq.html#:~:text=Substance%203D%20is%20included%20at,Higher%20Education%20colleges%20and%20universities.

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Feb 21, 2022 6:50 AM UTC

Okay. Thank you. But is it possible for me to download the 3D texturing pack? And if yes, how do I do it? Since I can't get it through the school.  

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Peru Bob
Community Expert
Community Expert
Feb 21, 2022 2:47 PM UTC

You may need to have Substance installed.

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